Our aim is to provide services that are professional and dignified with well trained, caring staff. We have comprehensive internal and external audit programmes which help us to continually improve services for our residents and clients.
At the heart of good care is a detailed and agreed care plan that is written following a comprehensive professional assessment. We will work with you and your relatives and other professionals (with the agreement of the resident), to ensure that this is tailored to your specific needs and abilities.
Your opinion matters to us. This is why we encourage residents and visitors to participate in our internal feedback system, as well as external reviews. We act immediately on any concerns and complaints, using the information to inform our continuous improvement programme.
Our staff are selected for the skills they bring to the care home and for their caring personalities. We continuously train staff to improve and develop their skills. This ensures that the most current best practice and standards are upheld.
We have a comprehensive Quality Care manual that contains our written policies and procedures. All activities are regularly audited both internally and externally. Our Quality assurance programme operates within the ISO9001 framework which ensures that corrective actions are identified, acted on and learned from so that quality continuously improves.